Support

Which trades are available in the pilot?

Tree Service, Junk Removal, Electrical, Plumbing, Window Cleaning, Pressure Washing, Roofing, Painting, Solar, Fencing, Gutters, Artificial Turf, Landscaping & Hardscape, HVAC, Pool Service. Tree work is priced by tree size with a risk premium for hazards like power lines, and junk removal by fractions of a truckload. HVAC replacements are sized from the unit's data plate, and sizing is always confirmed on site. Turf, hardscape, gutters, and fence lines can be measured on a satellite map. Solar systems are sized from Google solar data and the customer yearly electricity use; RemoteQuote does not estimate bill savings. For homes built before 1978, painting quotes flag federal lead-safe (EPA RRP) rules. Roof size comes from Google 3D roof data where available, or from tracing the roof on a satellite map. Electrical and plumbing estimates are always subject to site inspection, since concealed wiring and piping can change the price. For pressure washing you can measure driveways, patios, house walls, and roofs on a satellite map; photo-only measurements are marked as estimates. Other trade forms stay hidden until their scope, pricing, delivery, and testing are complete.

How does AI pricing work?

AI reviews the photos and supplied facts to suggest scope, labor, equipment, volume, risk, confidence, and missing information. Your saved price book converts that scope into a range. You set the final customer price.

Can a homeowner submit photos?

Yes. Share your reusable intake link or a quote-specific link. Each homeowner submission creates or updates the correct private quote for your review.

When should I still visit the property?

Use a site visit when photos do not prove the full scope or access, or when the app flags low confidence, power lines, hazardous materials, concealed work, uncertain scale, or high-risk conditions.

How do customers receive and approve quotes?

After every item has a contractor-set final price, send the quote by email. The secure quote page lets the customer approve it or request changes.

Is Jobber sync available?

Not yet. Jobber sync is coming soon. For now, send your reviewed quote to the customer by email from RemoteQuote.

What kinds of jobs work best for remote quotes?

Jobs you can see clearly in photos usually work well: tree trimming and removal, junk removal, pressure washing, window and gutter cleaning, turf, fencing, and simple painting. Jobs where the real scope is hidden or risky usually still need a visit: electrical panels, plumbing behind walls, HVAC sizing, complex roofing, tall retaining walls, or anything with possible hazardous materials. RemoteQuote flags those for a site visit, so you know before you drive whether the trip is worth it.

What happens if the AI confidence is low?

When the photos or details are not strong enough (confidence under 65%, several missing details, or a high-risk job), RemoteQuote recommends a site visit and lists what is missing or risky. When confidence is very low, the price range also widens. You still decide whether to quote remotely, ask the customer for more photos, or go see it.

What is the AI good at, and what still needs my judgment?

The AI is good at organizing the job: reading photos and equipment labels, estimating sizes and quantities, spotting hazards and missing information, and turning that into a price range from your own rates or local market data. It cannot see inside walls, confirm measurements on site, judge your customer, or know your schedule and crew. Treat it like a sharp assistant who did the first pass. You set the final price, and nothing goes to a customer until you review and send it.

How do I change or cancel a subscription?

Once you subscribe, a Billing card appears in Settings, just below the Save Settings button. Tap Manage billing there to update your card, download invoices, or cancel. (In the phone app, the Billing card points you to remotequote.ai: sign in there in your browser and open Settings to manage billing.) Cancelling stops future renewals, and you keep access until the end of the period you paid for. Refund rights are governed by the Terms of Service. You can also email support@remotequote.ai.

My photos are not uploading. What should I try?

Try a current browser, a stable connection, and smaller JPG, PNG, or HEIC images. If the problem continues, send the device, browser, and error details to support.